CE Pro Editors · April 1, 2017
CE Pro presents the 2017 Quest for Quality Awards, recognizing outstanding service by manufacturers and distributors.
Every integrator knows that the key to their success is customer service. In the end, it doesn’t matter how technically advanced the equipment is that you have installed, if you don’t provide great customer service to your clients, you have failed.
The same holds true for manufacturers and distributors. Their warehouses and factories are laden with the most sophisticated home entertainment equipment in the world, but if they fumble in their interactions with integrators, they have likewise have failed.
That's why CE Pro's annual Quest for Quality Awards gauges not products, but services. Now in its seventh year, the Q4Q Awards recognize outstanding service by manufacturers and distributors. (See last years' Q4Q awards here.)
It really is a coveted award because it represents the individuals that work hard every day to satisfy integrators with tech support, warranty administration, dealer programs/incentives, lead generation, shipping policies, dealer protection policies, trade show presence, website, dealer portal, social media presence, training programs, sales and marketing help, and general communication.
This year, two new categories were added to the slate: software support and recurring monthly revenue (RMR) support programs.
In the end, people like doing business with people they trust and like. The better support integrators receive from their suppliers, the better services they ultimately are able to offer to their end-user clients.
What makes the CE Pro Q4Q accolades so special is that nominations and votes come directly from integrators — more 7,400 votes this year.
We asked the winning companies to express why they think dealers honored them, and several have provided photos of their teams so you can see the faces behind the services.
“FIREFX stands apart from the competition in many ways, but prime among these differences is the way our company was forged in the crucible of military service to this country. While not all of our members have military backgrounds, most do, and we actively strive to maintain the warrior ethos in our halls and corporate culture, honoring the spirit of those of us who have and continue to serve. The dedication we carry forward to FIREFX is one of the byproducts of the founders’ experience on and off the battlefields of the world embracing the values of Loyalty, Duty, Respect, Selfless Service, Honor, and Personal Courage (LDRSHP) in everything we do, including our daily interaction with our customers. We take great pride in this and our team is honored to be recognized as one of the best in this industry.” —Larry Allhands, President/CEO
Read entire awards article here